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Support Sign In Get a Demo Contact Us Get a Demo Knowledge Base Software Features Improve Employee Performance Standard Operating Procedures Call Flows Troubleshooting Guides Context-Sensitive Help (for Employees) Online Searchable Knowledge Base Courses Create & Manage Content Content Creation Knowledge Base Article Types Author Action Panel Authoring Management Permissions Management Content Certification Notifications Measure Your Results Analytics Integrations Knowledge Base Demo Videos Training & Performance Support Employee Performance Support New-Hire Training & Onboarding Coaching Overview Find & Follow Workshop Content Coaching Content Optimization Content Migration Services Pricing Use Cases For Internal Operations For Contact Centers For Credit Unions Customer Stories Resources Learning Center Substack Knowledge Base 101 Find & Follow The Book The Course The Webinars Implementation Help Resource Center Our CompanyCareers Knowledge Base Software Back Features Improve Employee Performance Back Standard Operating Procedures Call Flows Troubleshooting Guides Context-Sensitive Help (for Employees) Online Searchable Knowledge Base Courses Create & Manage Content Back Content Creation Knowledge Base Article Types Author Action Panel Authoring Management Permissions Management Content Certification Notifications Measure Your Results Back Analytics Integrations Knowledge Base Demo Videos Training & Performance Support Back Employee Performance Support New-Hire Training & Onboarding Coaching Back Overview Find & Follow Workshop Content Coaching Content Optimization Content Migration Services Pricing Use Cases Back For Internal Operations For Contact Centers For Credit Unions Customer Stories Resources Back Learning Center Substack Knowledge Base 101 Find & Follow Back The Book The Course The Webinars Implementation Help Resource Center Our Company BackCareers Support Sign In Get a Demo Contact Us Get a Demo Knowledge base software for better employee training & performance Train, onboard, and support employee performance with the Find & Follow Framework and knowledge base software . Get a Live Demo See ScreenSteps in Action Confident employees start with better knowledge transfer When employees rely on memorization and tribal knowledge to perform tasks or solve problems, things feel chaotic. Mistakes get made, employees lose confidence, and managers get burnt out. There’s a better way to work and train, and it starts with rethinking the way you transfer knowledge. Watch the video! ScreenSteps explained in 2 minutes Tools, frameworks, & habits for more confident employees With the right technology, frameworks, and habits, employees feel confident handling any task, no matter the complexity. Technology Knowledge Base Software Create a single source of truth with an all-in-one knowledge hub for better employee onboarding & performance. Explore the Software Methodology Find & Follow Framework Transform the way your employees work & train with a framework built for the modern workplace. Learn the Framework Habits Coaching & Workshops Become a knowledge champion with one-on-one coaching, workshops, and bootcamps to guarantee success. See Coaching Services Get Started With a Live Demo Take the first step towards more confident employees Trusted by tens of thousands of knowledge champions worldwide. Get Started With a Live Demo Knowledge Base Software Support employees with a centralized knowledge hub Say goodbye to tribal knowledge and 20-page PDFs that no one uses. Create a centralized knowledge hub with digital guides & foundational training courses that empower confident, independent, and productive employees. Explore Knowledge Base Software Find & Follow Framework Boost confidence with a better way to work & train When operational procedures are complex and changing, work feels hard. But it doesn’t have to. The Find & Follow Framework is a knowledge transfer strategy that completely changes the way your team supports new and tenured employees . The results? Faster onboarding, fewer mistakes, fewer questions, and less stress (for everyone). Explore the Find & Follow Framework Knowledge Coaching Services Get expert guidance, every step of the way Transforming the way your team works & trains can be daunting. But it doesn’t have to be. Work directly with a Knowledge Ops expert to guarantee the success of your new solution. Our coaches are here to help with knowledge base creation, onboarding programs, Find & Follow implementation, and more. Explore Coaching Services Find & Follow: The Book In this transformative guide, Greg & Jonathan DeVore provide the key to solving the knowledge transfer problem and transforming your business. The results? Confident, productive, and independent employees in 30 days or less. Get Your Copy Now See the real transformations teams are achieving with ScreenSteps and the Find & Follow Framework When you create a better system for transferring knowledge to your employees exactly when they need it, you develop confident, independent, and productive employees. Here are a few examples of the amazing results organizations are achieving. 0 % Reduction in onboarding time 0 % Decrease in average hold time 0 % Drop in average handle time 0 % Decrease in training budget Knowledge Ops Success Story Fortune-500 Contact Center Saves Millions with Full-Suite Knowledge Ops Solution See How They Did It Contact Center Saves 85% of Its Training Budget With Find & Follow Training See How They Did It Credit Union Scales Up Seamlessly with Knowledge Base Software See How They Did It See ScreenSteps in action Explore our pre-recorded demo videos to see the ScreenSteps knowledge base in action. See how ScreenSteps can help your company improve employee performance while reducing training time Get an introduction to ScreenSteps’ features and functions and how they work Watch on-demand demo videos anytime Watch Pre-Recorded Demo Videos Employee onboarding & performance support insights to optimize your organization Explore popular posts from the ScreenSteps Learning Center for tips, tricks, best practices, and more. ScreenSteps vs Traditional Knowledge Base Software Learn how ScreenStep compares to traditional knowledge base software to determine which is right for your team. Compare the Tech Employee Training or Knowledge Transfer Problem? Most onboarding & performance challenges are the result of an ineffective knowledge transfer strategy. Watch the Video How Much Does Tribal Knowledge Cost? Tribal knowledge has a significant impact on a business’s efficiency & productivity. See how much it’s costing you. Learn the Cost Explore the ScreenSteps Learning Center Turn your employees into experts with knowledge base software and the Find & Follow Framework today Schedule time with a ScreenSteps expert to learn how a knowledge base and training & performance framework can help develop confident employees at your organization. Get Started With a Live Demo Watch Demo Videos PO Box 801, McLean VA 22101 P: (866) 275-7856 Why Screensteps Features Integrations Find & Follow Training For Call Centers For Credit Unions For Business Operations Resources Pricing Learning Center Find & Follow Book Substack Customer Stories Support Our CompanyCareers Contact Get Started Get a Demo Start Free Trial Request a Consultation © 2024 ScreenSteps. All Rights Reserved. Terms & Conditions | Privacy...